Digital Production Manager/Coordinator

Role Purpose

As Digital Production Coordinator, you will be a vital addition to our delivery team which ensures our healthcare clients’ email campaigns are implemented at the highest level of technical capability, are optimized to render perfectly across email clients and recipient settings, following the latest guidance regarding spam and phishing for bulk senders, and drive to landing pages optimized for conversion using contemporary best practices across devices.

You’ll play a role advising our design, content and account teams on best practices, ensuring they are incorporated during content development and design phases, as well as supporting design teams with adjustments, edits and versioning of graphic files for outbound campaigns.

If you are passionate about email development, possess strong technical skills, and want to hone them in a fast-paced, entrepreneurial environment, then we invite you to join our innovative team.

The ideal candidate will have experience with multiple email platforms and keep up-to-date with the state of the email industry. (An annual allowance is available per staff member for professional development.)

To respond to this listing, please provide your email address and resume, and answer the Proof of Skills questions below.

Responsibilities

Email Campaign Development + QA: (75%)

• Utilize HTML/CSS and email marketing best practices to create and code interactive email experiences across commonly used email platforms like Emma, Constant Contact and Salesforce Marketing Cloud
• Develop and modify email templates, ensuring they align with brand guidelines and client requirements
• Assist with the development of and lead the implementation of email-based tests across content, sender names, segmentation, time of send and other variables
• Conduct thorough testing of email campaigns to ensure compatibility across various email clients and devices
• Identify and resolve any coding issues or rendering discrepancies

Visual Asset Edits + Versioning: (25%)

• Work closely with lead designer and account teams to implement client edits and updates to graphics using Adobe Creative Suite and export and implement final versions (png, jpg, gif, etc.)

Qualifications

Education

• Bachelor’s degree in a relevant field

Experience

• Minimum 1-3 years of experience in email development

Technical Skills

• Advanced knowledge and understanding of HTML/CSS

Tools and Platforms

• Experience with Salesforce Marketing Cloud, Emma, Constant Contact, MailChimp, MS Dynamics required

• Experience with nonprofit platforms such as Blackbaud Luminate Online, BBIS, BBCRM, or Raiser’s Edge NXT preferred

Communication

• Strong attention to detailStrong verbal and written communication skillsEntrepreneurial problem-solving mindsetAbility to communicate technical concepts to non-technical stakeholders

• Experience with nonprofit platforms such as Blackbaud Luminate Online, BBIS, BBCRM, or Raiser’s Edge NXT preferred

About DHS

Digital Health Strategies is a healthcare-exclusive, digital-first fundraising and marketing agency and solutions provider. Since 2014, we have leveraged data science, digital technologies, and creativity to develop and implement innovative programs that solve the most complex fundraising and marketing challenges for some of the largest health systems in the US.

How to apply

All applications must include the following items. Applications without all of these components will not be considered:

1. Your resume.
2. Proof of your relevant skills. 
   “View in browser” links to 3 emails that you’ve built.
3. Your answer this question in 100 words or less:
   Your employer signs a contract with a new client. The account manager handling the client asks you to build 5 emails for a campaign starting next week, using the client’s email platform, which you have never used before. This timing will bring the client in line with similar clients running the same campaign. You are provided with approved copy, images, and links for the emails. How do you respond to the account manager?
4. Troubleshoot / proof this email and list out the errors you find.
   (For background, Brett Shinn is the Chief Philanthropy Officer for Healdsburg Hospital Foundation. In the URLs, the source codes should be “email1” for &c_src= and “mlpr” for &c_src2=.)

By clicking “Apply Now” on this page, your device’s default email tool should open, allowing you to send your resume directly to us. If the “Apply Now” button does not trigger your operating system’s email application, please manually email your resume to contact@digitalhealthstrategies.com for review.