Associate Director, Technical Project Management & Operational Efficiency
Role Purpose
The Associate Director of Technical Project Management & Operational Efficiency plays a critical role in bringing DHS’s operational vision to life. Working closely with the AVP of Project Management & Operational Efficiency, this role ensures that DHS’s marketing function has the systems, tools, and processes needed to operate at scale. The Associate Director provides senior-level project leadership, drives adoption of best practices, and ensures cross-functional initiatives are executed with precision — with a particular focus on marketing capabilities, data, and tooling
About You
Experience
- 5–10 years of professional experience in project management, operations, or product/technology environments.
- Demonstrated success leading complex, cross-functional projects from initiation through delivery.
- Background in technology, product, or data-driven organizations strongly preferred; healthcare experience a plus.
- Experience driving operational improvements, implementing systems or tools, and ensuring adoption across teams.
- Proven ability to partner with senior leadership while also mentoring and supporting team members.
Skills + Tools
- Strong ability to translate business goals into process improvements and technical solutions.
- Excellent communication, collaboration, and influence skills across technical and non-technical stakeholders.
- Expertise with project management platforms (Asana, Jira, Monday.com, or similar).
- Familiarity with analytics, reporting, and workflow automation tools.
- Highly organized, detail-oriented, and proactive problem-solver.
Attributes
- Technical expert
- Detail-oriented and highly organized, with strong time management and prioritization skills
- Calm under pressure with a sense of ownership and accountability
- Strong communicator, both written and verbal
- Process-minded, adaptable, and eager to contribute to a high-performing operational team
What You’ll Be Doing
Project Leadership & Execution
- Lead complex, multi-stakeholder projects within the marketing function, ensuring initiatives are delivered on time, on budget, and aligned to organizational goals.
- Translate business objectives into actionable project plans and technical requirements.
- Partner with marketing, data, and client-facing teams to ensure operational readiness and successful adoption of tools, systems, and workflows.
Operational Efficiency
- Support the AVP in driving efficiency and standardization across DHS by piloting and implementing process improvements within the marketing function.
- Identify opportunities to streamline workflows, reduce redundancies, and improve reporting and visibility.
- Monitor and report on KPIs to assess efficiency and effectiveness of marketing operations.
Technical Systems & Tools
- Oversee implementation, optimization, and adoption of marketing-related platforms and tools (e.g., project management systems, analytics dashboards, workflow automation).
- Serve as the liaison between marketing leadership, technical teams, and vendors to ensure systems meet functional needs.
Team Collaboration & Mentorship
- Work in close partnership with the AVP, providing senior-level perspective and feedback on cross-functional initiatives.
- Mentor project managers and team members on best practices in technical project management and operations.
- Foster collaboration across marketing, creative, and client-facing functions to ensure alignment and accountability.
Why Join Us?
- Innovative Environment: Work with a dynamic, forward-thinking team at the forefront of digital health innovation.
- Impactful Work: Drive critical marketing initiatives that enhance patient care and improve operational efficiencies for major healthcare organizations.
- Career Growth: Enjoy significant opportunities for professional development, leadership advancement, and meaningful contributions to a growing company.
- Remote Flexibility: Benefit from the flexibility of a remote, in-house role that fosters work-life balance while driving impactful results.
About DHS
Digital Health Strategies (DHS) is a Washington, D.C.-based marketing and technology agency that develops digital engagement programs for some of the nation’s largest healthcare organizations. We help patients find the right care at the right time, keep health plan members healthy, enable physicians to work more efficiently, and cultivate donors to raise critical funds. As a leader in the expanding $200 billion digital health market, our clients include prestigious organizations such as Johns Hopkins Medicine, Geisinger Health, Hackensack Meridian Health, Scripps Health, and Providence Health.
How to Apply
Please apply for the position on our website at https://www.digitalhealthstrategies.com/careers/#open-positions. You may also submit your resume and a brief cover letter outlining your relevant experience and why you’re interested in joining DHS to contact@digitalhealthstrategies.com with the subject line “Associate Director, Technical Project Management & Operational Efficiency – [Your Name]”.
Digital Health Strategies (DHS) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.